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Professional Résumé of:

Resume / Curriculum Vitae / CV for Dawn Foster - Professional Web Design and Consulting Services

DAWN R. FOSTER

PO Box 561
Elsternwick, Victoria 3185  Australia
0413 459 379




   



[Experience]  [Education]
[HW/SW]  [top] 		  Currently specialising in developing Web Sites and doing adhoc consulting/programming work for various professional companies, establishing strong creative and strategic partnerships.

Previously spent twenty-two years as an Information Technology professional in the US Banking Industry.

Progressive and diverse experience in vendor environment.

Proven track record in providing customer services with responsibilities for all phases of projects from design to management, including Technical Support.

A hard working team player with strong interpersonal skills, but also able to work independently without supervision.





[Summary]  [Education]
[HW/SW]  [top] 		MENTAT CONSULTING PTY. LTD.
Jan 1999  to  Present

Web Services Manager / Software Developer  - Melbourne, VIC   AUS



COMPUTER SCIENCES CORPORATION
July 1996  to  Nov 1998

Computer Scientist  - New York, NY   USA
CSC is a consulting company, which took over the Technology Department of JPMorgan in July 1996. All Technologists were hired as part of the transition. Current roles and responsibilities were maintained at the time of conversion.

MiddleWare Technical Support (2/97 – 11/98):  Determination of problems that occur with the Gateways, the applications that use them, or the boxes they reside on, involves familiarity with many different areas of the infrastructure including: Host box OS (OS/2, AIX, NT); Network (IPX/SPX, TCP/IP, SNA); MainFrame (CICS, VM, TSO, RACF); Databases (SQL, Notes, DB2); Client Workstations (NT, OS/2, WIN); and Client Applications (InfoPump, Q&E, PowerBuilder, Business Objects, Open Client, ODBC).

  • Primary Support for InfoPump Application and SQL Database on OS/2, AIX and NT platforms.   InfoPump application facilitates transporting data between Databases (DB2, SQL, Lotus Notes). User support activities include:  Defining profiles; Locating, debugging or tracking script execution; and Implementing error recovery.  InfoPump SQL server activities include:   Unlocking scripts; Maintaining / truncating logs; and Recovering hung servers.   Security activities include:  Setting up new IDs and permissions on the SQL server and InfoPump Manager; also Maintaining and re-certifying Notes IDs.   Contingency activities include:  Maintaining backups; Setting up environment; and Providing support during testing periods.  Y2K requirement activities include:  Certifying latest software versions for compliancy.

  • Primary Support for MDI Gateways on OS/2 and AIX platforms, and Secondary Support for Sybase Net-Gateways.  Gateways provide the interface allowing applications to communicate with DB2.  User support activities include:   Determining connectivity problems; Tracing transactions; Monitoring Logs; Setting up test Gateways; Performance tuning.  Security activities include:   Maintaining IDs and RPCs on Gateways; and Determine RACF requirements for remote IDs.

Configuration Management (7/96 – 2/97):  Continued performing same functions as did when JPMorgan employee (see below).


 MORGAN GUARANTY TRUST COMPANY OF NEW YORK
July 1991  to  July 1996

Associate Officer  - New York, NY   USA
Morgan Guaranty Trust was a subsidiary of JPMorgan (now called JPMorgan Chase & Co.), which handles the Commercial Banking business.

Configuration Management (8/95 - 7/96):  Analyzed Process Flows of various areas of the Bank, and created Process Flow Maps; Collected and reported on high-impact activities to insure conflict free implementation; Participated in the development of a global Change Management process for Distributed Computing Environment.

Problem Management (12/94 – 2/95  &  8/95 – 3/96):   Conducted weekly meetings to manage communications on TANDEM problems; Produced Monthly TANDEM trending and forecasting reports; Created quarterly reports on high severity problems; Produced Root Cause Analysis and Business Impact Analysis reports on high severity problems.  (Was on Maternity Leave 2/95 – 8/95).

UNIX University (10/94 – 11/94):  Attended intense UNIX training for 2 months.

Capacity Planning Reporting Project Manager (3/94 – 9/94):   Analyzed users' needs and recommended process for timely and meaningful capacity planning reports.

Midrange Technical Support Manager (Delaware) (6/92 – 3/94):   Responsible for staff of 5 professionals that provided on-gong technical support for HP, DEC and NOVELL LANs.

TANDEM Technical Support (7/91 – 6/92):  Lead analyst for the CLX system and it's applications; Provided daily production and intraday contingency support; Installed O/S and Vendor Software; Coordinated internal and external connections.


 TANDEM COMPUTERS, INCORPORATED (became Compaq - then HP)
Nov 1988  to  May 1991

Sr. Account Analyst - New York, NY   USA
Lead analyst for technical sales efforts in conjunction with marketing representatives; Coordinate all aspects of system support. Major accounts include Citibank, JPMorgan, Republic, Westpac, and Bank of New York.

Project Management:  Prepared sales proposals and presentations to prospective customers. The largest proposal was for $100MM.

Sales Support:  Performed system configurations, performance evaluations, and presentations. Contributed technical support to sales team resulting in $7.5MM of new revenue.

Account Management:  Managed 3 major banks with an installed base of $12MM. Includes support of a critical transaction processing application with a peak load of $500B per day.

Technical Knowledge:  Educate and consult on TANDEM architecture (Fault Tolerance, PATHWAY, etc.), product features (TMF, RDF, CLX, CYCLONE, etc.), and connectivity issues (SNAX, X.25, etc.).


 ERICSSON INFORMATION SYSTEMS
Aug 1980  to  June 1988

Ericsson Information Systems provided LAN teller-terminal systems for on-line financial transaction processing.  Account management roles required the following functions and skills: Designed, programmed and tested new systems and enhancements; Conducted feasibility studies and specification for sales presentations; Created customer documentation and trained customers in use of product; Evaluated and installed necessary software maintenance; Coordinated and conducted network communications with host environments; Participated in Trade Shows and system demonstrations.

Project Manager / Systems Analyst - Lyndhurst, NJ   USA     (1986 to 1988) Completed two-year project on schedule, upgrading system to new hardware and software for 1400 teller stations.

Systems Analyst / Sr. Programmer Analyst - Chicago, IL   USA     (1980 to 1986) Conducted full support of sales cycle with Third Party vendor relationships; Converted batch processing to automated systems; Installed software for cash dispenser system; Provided banking system in Spanish for South American bank.


ELECTRONIC DATA SYSTEMS, INCORPORATED
Jan 1979  to  July 1980

Systems Engineer - Chicago, IL   USA
Conducted 24-hour support functions as lead Engineer for major Chicago bank. Designed and implemented enhancements to banking systems, including: Installment Loans; Trust Accounting; Human Resources; Charge Card; Fixed Assets; and Automated Clearing House.


FEDERAL HOME LOAN BANK OF DES MOINES
Aug 1976  to  Dec 1978

Programmer / Analyst - Des Moines, IA   USA
Participated in the designing, programming and installing of real-time S&L production systems including: On-Line Transaction Processing; Demand Deposits; Statistical Audit Reports; Safekeeping; Monthly Service Billing; Transaction Control Analysis; Pay-By-Phone Transactions; Electronic Funds Transfers.





[Summary]  [Experience]
[HW/SW]  [top] 		  BACHELOR OF SCIENCE DEGREE:
Graceland University (Lamoni, Iowa   USA)
Sept 1972  to  Jan 1976
Major:   Computer Science
Minors:   Math; Psychology; Business Administration.


PROFESSIONAL:
JPMORGAN (merged into JPMorgan Chase)
  • UNIX Core Training (2 months)

  • Solaris 2.X System Admin Essentials

  • Sybase Adaptive Server enterprise 11.5

  • Windows NT v4.0 Core Technology & Administration


    • TANDEM (merged into COMPAQ, then HP)
  • Analyst Core Training (3 months)

  • Interpersonal Selling Strategies

  • System Management

  • Guardian Architecture and Services

  • TMF Operations and Management

  • Data Communication Concepts

  • Managing the NonStop SQL Environment

  • Remote Duplicate Database Facility


    • EDS
  • IBM OS Utilities

  • CULPRIT usage

  • Testing and Debugging Concepts

  • IBM Linkage Editor

  • Data Base Design

  • Data Base System Overview

  • Structure of Data Base Systems

  • The System Development Process

    •





    [Summary]  [Experience]
    [Education]  [top]         		  HARDWARE:
    COMPAQ NT Server; SUN; RS6000; TANDEM CYCLONE / VLX / CLX; Ericsson Financial Systems (mini / micros); and others.

    SOFTWARE:
    DHTML; HTML4.0; CSS; JavaScript1.2; VBScript; ASP; CGI; PWS/IIS; AIX Scripting; SQL; ANSI COBOL; BAL ALC; FORTRAN IV; OS/JCL; and others.

    SOCIAL, BLOGS & TRACKING APPLICATIONS:
    Facebook; Twitter; LinkedIn; Google Plus One; RSS Feeds, Wordpress; Blogger; Google Analytics; and others.

    OPERATING SYSTEMS:
    Windows Seven, Vista, XP Pro / NT / 98 / 95 / 3.1; AIX; SOLARIS; OS/2; Guardian.

    DATABASE ACCESS:
    Sybase SQL Server; Microsoft SQL Server; MDI Gateways; DirectConnect Gateways.

    WORKSTATION APPLICATIONS:
    Adobe PhotoDeluxe / Acrobat; Ulead PhotoImpact / Cool3D; Alchemy GIF Construction Set Professional / Graphic Workshop Professional; Macromedia Flash; Microsoft Word / Excel / PowerPoint / Project; Lotus Notes (E-Mail & Databases); LapLink; Remotely Possible; Q&E; Remedy; EXTRA; ABC Flowcharting; Open Client; ODBC.

    COMMUNICATION PROTOCOLS:
    TCP/IP; IPX/SPX; SNA; and others.

    TOPOLOGY:
    Ethernet; TokenRing.